AEG Live Will Offer Full Michael Jackson Ticket Refund Plus Souvenir Tickets

After a weekend of deciding what course of action to take AEG Live has decided that they will be offering full refunds for anyone who purchased tickets to what would have been Michael Jacksons upcoming stay at Londons O2.  

Beginning tomorrow Wednesday July 1 customers will be able to receive face value plus all service fees.  To receive more information on refunds you can go to MichaelJacksonLive.com.  Refunds will be processed by both Viagogo and Ticketmaster.

“The world lost a kind soul who just happened to be the greatest entertainer the world has ever known,” said AEG Live President and CEO Randy Phillips in the statement. “Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death.”

In addition to the refund fans will be allowed to hold on to their tickets as a souvenir.  These tickets were designed by Jackson himself for the concert series.

It is still not clear as to how much of the $85 Million in lost sale will be covered under AEG Live’s concert insurance.  The British media has reported that only roughly 50% of the concerts were insured.

This was the first statement made by AEG Live and follows a large group of other ticket sites who have publically said they will offer full refunds.  Those sites include, Viagogo, Seatwave, StubHub and TicketNetwork.

eBay said in a recent statement that it will extend its buyer protection to include all Michael Jackson Tickets bought through its site.

“eBay is committed to ensuring that no buyer is left out of pocket as a result of the unique nature of the event, and will ensure all buyers on the site can receive a full refund for their ticket purchase,” the statement explained. “On this basis, eBay and PayPal is extending its Buyer Protection to all Michael Jackson concert ticket purchases bought on eBay. The company will also help sellers by refunding eBay’s sales commission when they refund buyers for Michael Jackson ticket sales.”